Monday, March 24, 2008

Knowledge, Information & Content are Learning

There is an odd process of specialization at play in most enterprises that takes what essentially is the same set of resources and divides them across separate delivery and storage mechanisms and then associates them with different workflow processes. The simplicity of our alternative is staggering in its implication – ALL of the systems now referred to as: knowledge management, collaboration, content management, document management, knowledge bases, help systems, learning systems and courses, discovery portals are all essentially extensions to one core process – enterprise knowledge assimilation, i.e. Learning. Knowledge without the ability to assimilate it is like pouring water into a desert.

The purpose for all of the information is clear yet usually ignored – it must be accessible and integrated into the living fabric of the organization through the only mechanism that can accomplish such a feat, learning. Once the premise is accepted at the conceptual level, a number of obvious possibilities begin to emerge:
  • Redundant systems can be eliminated
  • Nearly a dozen or enterprise processes can be merged, greatly simplifying both the day to day operations of most organizations and their information infrastructures as well.
  • Discovery of information becomes greatly simplified as the unnecessary tangle of conflicting workflows, methodologies and philosophies are replaced by a single Learning-based paradigm.
  • Learning and information management becomes interactive; the enterprise is no longer the elephant graveyard for long-lost bytes never utilized or assimilated. A living culture emerges where learning content is created as regularly as it is consumed – the organization finally discovers its collective memory and builds a collective consciousness.
  • A sense of context is imbued to both the learning content and the process that finally grounds education in everyday reality, rather than perceived reality. Learning becomes a routine aspect of everyone’s job in the organization; allowing for more agile organizational evolution while reducing risk and backlash against new technologies and techniques.

Knowledge is captured in content—content can be complex or simple, the level of complexity determines the unit production cost...

Copyright 2008, Semantech Inc.

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